Implementasi Asas Persamaan Perlakuan Bagi Pasien Rawat Inap DiRumah Sakit Umum Daerah dr. R. Goeteng Taroenadibrata BerdasarkanPeraturan Daerah Nomor 3 Tahun 2020 Tentang Pelayanan Publik DiKabupaten Purbalingga

Abstract

This study aims to find out how the implementation of the principle of equality of treatment in public services in the
health sector at the Regional General Hospital (RSUD) dr. R. Goeteng Taroenadibrata, Purbalingga Regency, and to
find out what factors hinder the hospital in applying the principle of equality of treatment in the health sector to
inpatients who use BPJS services (Social Security Administering Body) and patients who use public services. The
approach method used in this study is a sociological juridical research method, and data analysis in this study uses
qualitative analysis methods. The results of research at the Regional General Hospital (RSUD) dr. R. Goeteng
Taroenadibrata in providing health services to inpatients using BPJS (Social Security Administering Agency) services
and patients using public services, there are still differences in health services to inpatients using BPJS services
(Social Security Organizing Agency) and patients using services In general, the difference is in the room facilities for
inpatients. In Purbalingga Regency Regional Regulation Number 3 of 2020 concerning Public Services Article 4, it is
clearly stated that there should not be unequal treatment (discrimination) in public services, one of which is related
to health services. Even so, in the implementation of health services by applying the principle of equal treatment of
patients, there are still several inhibiting factors. Factors hindering the implementation of the principle of equality of
treatment in terms of health services to inpatients using BPJS services and general services at the Regional General
Hospital (RSUD) dr. R. Goeteng Taroenadibrata Purbalingga, namely: facilities and infrastructure (room facilities),
responsiveness and communication between officers (medical staff) and patients